03 : About me

Who am I (Profesionally!)

► A seasoned Aftersales Manager leading teams and with extensive expertise in Digital Transformation and Customer Experience strategies. Proven leadership at major firms like Samsung Electronics, Johnson Controls Hitachi, and Haier. Demonstrated excellence in pre and aftersales business, coupled with an Executive MBA from IE Business School. Adept at steering teams through innovation and market challenges, ensuring competitive positioning, customer satisfaction and growth.

► Particularly passionate about leveraging cutting-edge technologies, such as AI, Blockchain, IoT, Augmented Reality, RPA and Virtual Assistants to enhance satisfaction and experience for both internal teams and external customers, ultimately leading to cost reductions and increased revenue.

► Committed to adopting lean principles for driving efficiency and fostering continuous improvement in all endeavors. I bring a startup-oriented mindset to drive swift development, conduct MVP testing, and readily pivot strategies when needed. With a genuine passion for prioritizing customers, I actively solicit and treasure their feedback to enhance and tailor solutions according to their requirements, thereby maximizing value for all stakeholders and positively impacting the bottom line.